It is our goal to make sure that every customer leaves Just Brakes with a positive experience. If you have a concern regarding your experience at Just Brakes, immediately contact the Manager of that store. The Manager will make every reasonable effort to make the situation right for you.

If you are having a problem with the vehicle's operation, please call the Manager of the store where the repairs were done. The Manager will schedule the vehicle as soon as possible. If an emergency should occur while you are traveling, please call any Just Brakes to help you find the nearest location.

All warranty work must be completed by Just Brakes. We cannot authorize our warranty work to be done by another firm.  Doing so will void any warranty with Just Brakes, and refunds will not be issued for outside work.

Just Brakes Transferable Warranty

Just Brakes 4,000 Mile / 90 Day Warranty:
For any item not covered by our Limited Lifetime Warranty, Just Brakes will repair or replace any parts it has installed if shown to be defective within 90 Days or 4,000 miles, whichever comes first.

Just Brakes Limited Lifetime Warranty:
When you purchase limited lifetime warranted brake pads and/or brake shoes, as indicated by a warranty on your corresponding invoice, said brake pads and/or brake shoes are warranted by Just Brakes. The initial warranty period is 90 days or 4000 miles and then the limited lifetime warranty starts for parts only.

Coverage Section: ServicePartsLabor
Performance Linings (Pads/Shoes) 3 Years / 36,000 Miles Per Installation Service Warranty
Basic Brake Package 12 Months / 12,000 Miles 12 Months / 12,000 Miles
Premium Brake Package 2 Years / 24,000 Miles 2 Years / 24,000 Miles
Premium Plus Package Lifetime 3 Years / 36,000 Miles
Brake Systems *90 Days/4,000 Miles 90 Days/4,000 Miles
Standard Alignments *90 Days/4,000 Miles 90 Days/4,000 Miles
Drivetrain/Transmission Systems *90 Days/4,000 Miles 90 Days/4,000 Miles
Steering/Suspension Systems *90 Days/4,000 Miles 90 Days/4,000 Miles
Shocks/Struts Lifetime Lifetime 90 Days/4,000 Miles
Maintenance Services *90 Days/4,000 Miles 90 Days/4,000 Miles

*Manufacturer's Warranty may apply; see warranty types for details on coverage

This limited warranty does not cover a labor charge at the prevailing rates for installation of a replacement brake pad and/or brake shoe if replacement occurs more than ninety (90) days after the date of original installation or four thousand miles. The Just Brakes shop must restore the entire braking system to its proper operating condition. This limited warranty does not include additional parts and labor that may be required to do so, including, without limitation, the cost of rotors, drums or other braking parts and labor to install them. If you do not authorize all of the parts and labor required to restore the entire braking system to its proper operating condition, including, without limitation, the installation of other required parts, you will receive non-installed and non-warranted brake pads and/or brake shoes, as applicable, and this limited warranty shall immediately become null and void. This limited warranty does not apply to parts that are not purchased and/or installed by a Just Brakes shop. No part or labor is warranted if damaged by commercial type service or use, including but not limited to: abusive treatment, towing, deliveries, public transport or real estate showing.

All special order parts that are prepaid prior to order and installation will be subject to a 15% restocking fee, in the event of order cancellation.

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